Frequently Asked Questions

How do you say Arrae?

This is one we get a lot! It is pronounce AH-RAY.

Do you offer gift wrapping?

At this time we do not offer gift wrapping as most of our items ship from a warehouse. However, we do plan to introduce gift wrapping options in the future so stay tuned.

I see you carry one of my favorite brands but don't offer the exact item I'm looking for and/or it's sold out. Can you special order it?

We are more than happy to place special orders if there is a specific item or quantity you are looking for but it will need to meet the minimum requirement for re-orders from that particular company. Please email concierge@shoparrae.com to find out more!

How do I contact your company if my question isn’t answered here?

Our aim is to make your shopping experience as easy and enjoyable as possible so if you have any unanswered questions please contact us at concierge@shoparraae.com and we will do our best to answer them for you in a timely fashion.