What are your shipping options?
- Economy Shipping (3-8 Days) $5 - Available on all orders in the United States including Alaska, Hawaii, military addresses, Puerto Rico, Guam, and the other U.S Territories.
- Standard Shipping (2-5) $15 - Available on all orders in the United States including Alaska, Hawaii, military addresses, Puerto Rico, Guam, and the other U.S Territories.
- Two-Day Shipping $20 - Available on all orders in the United States including Alaska, Hawaii, military addresses, Puerto Rico, Guam,, and the other U.S Territories.
- Overnight Shipping $35 - Available on all orders in the United States including Alaska, Hawaii, military addresses, Puerto Rico, Guam, and the other U.S Territories.
- Free Shipping on all orders Over $75 - Available on all orders in the United States including Alaska, Hawaii, military addresses, Puerto Rico, Guam, and the other U.S Territories.
Do you offer international shipping?
Unfortunately at this time we do not offer international shipping. However, it is something we are planning to offer later in 2021 so please check back for updates.
When will I receive my order?
The time of arrival depends on the shipping method:
The shipping timeframe starts when the your item ships (leaves the warehouse in the carries hands), after being selected and carefully packed. We anticipate the majority of packages will be delivered within the specified shipping time frame at checkout. However, please be aware that circumstances outside of our control in the shipping process can cause delays as guaranteed delivery has been suspended by most carriers as a result of COVID-19 until further notice.
In line with the shipping industry’s standards, ship time is calculated by business days, meaning Saturdays, Sundays and some holidays don’t count toward the total time. Orders placed on Saturday/Sunday will be processed on the following Monday. Please be aware that certain products contain hazardous materials that are subject to transportation regulations which can delay delivery.
How do I track my order?
We will send you a confirmation email with your tracking information as soon as your order ships.
It says my box was delivered but I never received my order?
Have a good look in and around your backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere. If a box is delivered according to your tracking but you didn't receive it please contact us for assistance at orders@shoparrae.com and our customer care team will do everything in our power to locate. It is a rare situation that is beyond our control and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!